Shipping policy
Every parcel ships with tracking. You see the shipping cost at checkout before you pay.
- EU (except Italy): €7.90 per order, free from €39.90.
- Italy: €9.90 per order, free from €39.90.
- Australia: AUD 11, free from AUD 65.
- New Zealand: NZD 14, free from NZD 80.
Your squishies ship from our partner warehouse. We usually pack your order within 1 to 3 business days. The parcel then needs about 6 to 12 business days. All in all, plan on about 7 to 15 business days from order to delivery.
We deliver to every EU country except Cyprus, Malta and Romania. We also deliver to Australia and New Zealand.
We don't deliver to other countries at the moment. Checkout only accepts addresses in these countries.
In the EU you pay in euros. Outside the EU you pay in the local currency: AUD (Australia) and NZD (New Zealand). These prices are converted from our euro prices and rounded.
EU: customs duties and import VAT are included in our prices. You pay nothing extra on delivery. This applies to parcels with a goods value of up to €150, which covers almost every order. If your order is worth more, please write to us before you buy.
Australia, New Zealand: orders up to AUD 1,000 or NZD 1,000 are free of customs duties and import taxes there. You pay nothing extra on delivery. If your order is worth more, please write to us before you buy.
Squishies from one order usually travel together in one parcel. Now and then a larger order is split into two. Questions about your delivery: support@squishyvault.com.
